Parcels are returned entirely at your own cost

that you will be returning the products PRIOR TO SENDING

of the details of the courier company you will be using

of shipping details so that we may track the parcel

Items must be wrapped in original packaging where possible, or properly wrapped and packaged to reasonably protect the goods during transit

Please note that the risk of loss of, or further damage to the product while on route to us will remain with you until the delivery has been accepted by us,

products that have been “made to order”

a product that you or any other person has altered, repaired, used, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by us

a product that has been damaged as a result of inadequate care by you, incorrect use by you, or as a result of your negligence in our sole opinion

Singita Trading Stores (Pty) Ltd

743 Currie Road

Morningside

Durban

South Africa

Contact Number +27 31 313 3960

Should an item arrive broken, damaged or defective, please contact us within 48 hours

Provide us with a photograph & details of the breakage

Do NOT sign for “Goods Received in Good Order”

Instead sign: “Goods Unchecked”

If goods are signed as received in good order – we cannot institute an insurance claim for breakages

Please note that the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any replacement or a refund of the purchase price:

a slight difference of colour or texture from product to product, resulting from the use of materials which may have natural flaws such as wood, stone or leather

a product that has been damaged as a result of inadequate care by you, incorrect use by you, or as a result of your negligence in our sole opinion

a product that you or any other person has altered, repaired, used, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by us; and/or

a product, where by their nature of being handmade artefacts, have cracks, repair marks and/or imperfections which are a fundamental element of the artefact and which adds to the intrinsic value of the piece, will NOT be considered to be a defect

If such breakage is confirmed by us, we will refund you for the purchase price only

If only some items are broken or damaged within the full consignment the insurance claim will be proportioned against the full invoice amount

Please note any other duties or taxes incurred cannot be refunded